How do I order different windows?
Configure and name each window separately. Add it to your cart, then repeat for the next opening. Review every line before checkout.
Can I enter fractions?
Yes. Enter a decimal or a fraction such as 35 7/8 inches. The available size range is shown for each product. For inside mount, measure the opening at three widths and three heights to the nearest 1/8 inch. Enter the smallest width and height as-is. Do not make deductions; Novo makes the allowances. For outside mount, confirm the dimensions with our team. See the illustrated measuring guide.
Will the screen colour match the fabric?
Fabric photo buttons show real source photographs. Bedroom views and selector close-ups are illustrative. Screens vary; use physical samples to settle colour and feel.
Is installation included?
Online blind orders are shipped to you. Installation is arranged separately. Contact us if you need local installation support.
What does motorization include?
The C$199 motorized upgrade includes the fitted motor, remote and charging cable. A Wi-Fi Smart-Home Hub is optional and sold separately for C$50; it is not included in the motor package.
Can I get help measuring?
Need help measuring? Call our team and we’ll walk you through the steps. Have a tape measure and your window notes ready.
Edmonton: 780-245-0190 · Surrey: 778-202-2233. See location hours.
What if I provide an incorrect measurement?
Please check each window’s measurements and selected options before ordering. If your blind is made correctly to your order but the measurements you provided are incorrect, a free remake is not included. Contact us to discuss the available options and any cost before you decide. This does not change how we handle manufacturing defects, delivery damage or errors made by Novo, and does not limit your statutory consumer rights.
These measurement terms apply to orders placed when this online store launches. Terms already promised for an earlier purchase or written offer remain in place.
What if something needs attention?
Contact contact@novoblinds.ca with your order and window details. Product warranty — see terms. Manufacturing defects, delivery damage and errors made by Novo remain covered under the written order policy.